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Frequently Asked Questions

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General Questions

  1. What is virtual hosting?

  2. How long does it take to set up my account?

  3. Are there any restrictions on my account?

  4. Can you design my website for me?

  5. Whom may I contact for technical help?

  6. Can i run cron jobs on your servers?

  7. Does each virtual server have its own raw log files?

  8. Do you offer a money back guarantee?

  9. Are backups performed for user data? How often?


  1. Can I access my domain securely?

  2. Do you charge additional fees for installing a certificate?

  3. Can directories be password protected?

Accounts and Billing

  1. Are there any minimum contracts or time commitments?

  2. Can I upgrade my plan or features later?

  3. How can I submit payment?

  4. What are the charges for domains?

  5. How do I cancel my account?

Domain issues

  1. What is a domain name?

  2. How long does it take to register my domain?

  3. What kinds of domain names are available?

Network Information

  1. Where are the servers maintained? What are the network specifications?

  2. Are your servers connected 24 hours a day, 7 days a week?

  3. What web server software are you running?

  4. What are the server spec's?

Email Questions

  1. May I promote my web site with bulk e-mail?

  2. How can I manage my e-mail users (add/remove/update)?

  3. What is an e-mail alias?

  4. Are third party email services supported?

  5. How can i access my email through the web?

  6. What is my POP3 server name?

  7. How do I set up Outlook (or Outlook Express)?

FTP Issues

  1. Do you have FTP and FTP Anonymous access?

  2. What are those files doing in my directory? I didn't put them there!

  3. What is FTP?

  4. What folders should I use when I upload my files?

Scripting Questions

  1. What is CGI access?

  2. What is my absolute path?

  3. What is the path to perl?

  4. What is the path to sendmail?

  5. Troubleshooting CGI scripts

Control Panel

  1. Addon Domains

  2. Apache Handlers

  3. CGI Scripts

  4. Error Logs

  5. Chat scripts

  6. Cron Job Manager

  7. Custom Error Pages

  8. File Manager

  9. FrontPage Extensions

  10. FTP Manager

  11. Hotlink Protection

  12. Mime Type Manager

  13. MySQL

  14. Network Tools

  15. Parked domains

  16. Raw Access Logs

  17. Site Statistics

  18. Subdomains

  19. URL Redirects

  20. Web Protect

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